Silv's Laundry & Cleaning · ABN 82 577 688 273 · Northcote, Victoria, Australia · Last Updated: 30 July 2026
These Terms of Service apply to all services supplied by Silv's Laundry & Cleaning, including:
Services may be booked privately (self-funded) or through NDIS, My Aged Care, DVA, WorkCover or TAC — see Section 13 for funding-specific terms.
By booking our services, you agree to these Terms.
Bookings may be made by phone, email, SMS, website form or other approved methods. A booking is not confirmed until accepted by Silv's. We reserve the right to decline or reschedule bookings where necessary.
We request at least 24 hours' notice for cancellations or rescheduling. Where less than 24 hours' notice is provided, a cancellation fee may apply. We understand emergencies occur and will always attempt to act reasonably.
Pricing will be advised before service delivery unless otherwise agreed. Invoices must be paid within the timeframe specified on the invoice.
Additional charges may apply where the scope of work changes, additional labour is requested, or significant additional cleaning requirements are identified. Any additional charges will be discussed where reasonably possible.
A surcharge of $15 per hour applies to Saturday bookings. Public holiday bookings are charged at double the listed rate. We do not operate on Sundays — however, bookings are still available online.
Silv's provides professional laundry processing services for households, which may include washing, drying, folding, and ironing, collected from and returned to the customer's address.
Certain items may not be suitable for our laundry processing, including delicate fabrics, specialty garments and items requiring specialist dry cleaning. Customers are responsible for notifying us of any special garment care requirements before service.
Silv's provides commercial laundering of towels, sheets, mattress covers and other bed linen for gyms, salons, clinics, cafes, offices and short-stay accommodation, on a recurring or one-off schedule agreed with the business.
Item counts, turnaround times and replacement of damaged or excessively worn stock are agreed per client and set out in the applicable quote or service agreement. Businesses are responsible for notifying us of any items unsuitable for standard commercial laundering.
Where applicable, Silv's may process suitable linen, towels and similar items using procedures guided by principles contained within AS/NZS 4146. Not all garments or fabrics are suitable for thermal processing. Silv's reserves the right to determine the most appropriate processing method for each item.
Domestic cleaning is offered as a One-Off Clean (a single visit, no ongoing plan), a Regular Clean (weekly or fortnightly, no lock-in contract), or a Deep Clean (a thorough top-to-bottom reset, which also covers End-of-Lease cleaning — see Section 10).
Customers are responsible for providing safe and reasonable access to the property. Where access cannot be obtained at the agreed time, a call-out fee may apply. Customers should advise us in advance of any hazards, access restrictions or special requirements.
Silv's provides premises cleaning for gyms, salons, allied health clinics, cafes, offices and short-stay accommodation, on a schedule agreed with the business, and may be combined with Commercial Laundry (Section 6) under a single arrangement.
Businesses are responsible for providing safe and reasonable access to the premises and for advising us in advance of any hazards, restricted areas or special requirements.
We will perform services to a professional standard. However, bond return decisions remain the responsibility of landlords, property managers, owners corporations, tribunals and other third parties. No guarantee can be made regarding the outcome of bond claims or tenancy disputes.
If you believe there has been damage, loss, service quality concerns, or missing items, you must notify us within 48 hours of service completion, with photos of the issue where applicable. This allows us to investigate and attempt to resolve the matter promptly.
For cleaning services specifically: our guarantee applies where a task on our published checklist for that service wasn't completed to standard (see the relevant service page, or your digital sign-off confirmation where one was provided) — not general subjective preference, and not tasks outside that checklist or explicitly excluded from the service booked. Let us know within 48 hours of service completion, with photos of the issue where applicable, and we'll send someone back to re-clean that item at no charge. If it still isn't right, we'll refund that item of the service in full.
Nothing in these Terms excludes, restricts or modifies any rights that cannot legally be excluded under Australian Consumer Law.
To the maximum extent permitted by law, our liability is limited to the reasonable re-supply of services or reimbursement of the affected service fee. We are not responsible for indirect, consequential or special loss arising from use of our services.
Domestic cleaning and laundry services may be booked privately (self-funded or corporate) or through one of the following funding pathways: NDIS, My Aged Care / Home Care Package, DVA (Department of Veterans' Affairs), WorkCover, or TAC (Transport Accident Commission).
Where services are funded through NDIS, My Aged Care, DVA, WorkCover or TAC, additional funding, referral and invoicing requirements set by that scheme may apply. Participants, nominees, plan managers and case managers remain responsible for ensuring services booked are consistent with their funding arrangements and approved supports. Silv's will invoice the relevant plan manager, insurer or scheme directly where arrangements allow, or the customer where self-managed.
Silv's gift cards are valid for 6 months from the date of purchase. The expiry period begins on the purchase date, regardless of any scheduled delivery date requested.
Gift cards are not redeemable for cash, in whole or in part, and no cash or credit refund will be given for any unused balance once the card has expired. Unused balance does not expire mid-way through use — it carries over and may be spent across more than one booking within the 6-month validity period.
Gift cards may be redeemed against any laundry pickup or cleaning booking made through Silv's. They have no value except as redeemable credit toward Silv's services and are not linked to, or redeemable for, any other product or third-party service.
It is the purchaser's and recipient's responsibility to redeem the gift card before it expires. We are not liable for gift cards that are lost, stolen, or used without authorisation once the redemption code has been shared or disclosed. Silv's reserves the right to decline redemption where fraud or misuse is suspected.
Referral credit: a new customer who enters an existing customer's phone number in the "Referred by a friend?" field at booking receives $20 off that first booking, provided the phone number entered belongs to a genuine existing Silv's customer. Once that referred friend's booking meets the qualifying threshold (a door-to-door laundry pickup of 10kg or more, or a clean of 2 hours or more) and has been marked complete, the referring customer receives $20 credit automatically, capped at 6 rewards per referring phone number. Referral credit does not expire, has no cash value, is not redeemable for cash, and is not transferable to another person or account.
Referral credit is issued automatically once a qualifying booking is confirmed complete, and may be withheld or reversed where a referral is found to be fraudulent, self-referred, or otherwise made in bad faith (for example, a customer referring themselves under a different name or contact detail).
Silv's Fresh Club: customers who book three wash & fold laundry pickups (one-off or recurring) under the same name and address receive $10 off their third qualifying pickup, tracked automatically against booking history — no sign-up, code or app required. Fresh Club discounts do not expire and are subject to the standard 5kg laundry minimum. Fresh Club discounts may be combined with referral credit, but not with the laundry-and-cleaning bundle discount on the same booking — where both would otherwise apply, we will apply whichever gives the greater saving.
Referral credit, gift cards and Fresh Club discounts are separate forms of account credit and, except where stated above, are not otherwise combinable, exchangeable for cash, or transferable between customer accounts.
Personal information is handled in accordance with our Privacy Policy.
We may update these Terms from time to time. Updated versions will apply from the date published.
Silv's Laundry & Cleaning
ABN: 82 577 688 273
Northcote VIC, Australia
Email: hello@silvslaundry.com.au
Phone: 0489 220 588